Frequently Asked Questions
Everything you need to know about shopping at ILoveDooney.
Are the products sold on ILoveDooney authentic?
Yes, all products sold on ILoveDooney are 100% authentic. We are an authorized retailer for Dooney & Bourke, offering genuine craftsmanship and high-quality leather goods.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that a standard shipping and handling fee may be deducted from your refund.
How long will it take for my order to arrive?
Standard shipping typically takes 5 to 7 business days. Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.
Do you offer a warranty on handbags and accessories?
Yes, Dooney & Bourke products are covered by a one-year guarantee against defects in craftsmanship and materials under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. Once an order is placed, we are generally unable to make changes or cancellations. Please review your cart carefully before checking out.